FREQUENTLY ASKED QUESTIONS (FAQs)

We’ve compiled a list of questions and answers that are frequently asked by our customers. These FAQs are just a starting point; for more information, we suggest you to contact us or initiate a Live Chat on Indiwear.


1I live outside India. Do you ship outside India? How much does it cost for shipping?

We ship worldwide. As a matter of fact, a vast majority of our business come from outside India.

Shipping cost OUTSIDE India is automatically calculated on checkout page depending on total weight and delivery destination. Shipping cost per kg is cheaper when you order more items.

2How do I tell you about measurement / size?

Indiwear highly recommends to buy unstitched items from us and get them tailored by your personal stylist, boutique or a good local tailor for that perfect fit.

In case the customer does not have access to local alteration facilities, Indiwear can undertake the stitching job for additional charges.

Measurement form is emailed after order is confirmed in case of you choose stitching option.

Measurement form can be also downloaded here

3What's the estimated delivery time?

For delivery within India and abroad, it takes around 1- 6 days for ordered dresses to be delivered at your place. In case stitching is also ordered add another 4 days to delivery time.

For more accurate turnaround time info or priority order service please contact customer service.

Please check our Shipping & Delivery page to read more information on this.

4Your prices are listed in Indian Rupee (₹) but I wish to pay in pound sterling (£) or US dollar ($)

On a PC you can see prices in your currency by using the CURRENCY tool on the top right of the page.

On a mobile device you can see prices in your currency by using the CURRENCY tool on the top centre of the page.

Currently, the following currencies are supported at Indiwear.com

Indian Rupees ( INR )
United States Dollar ( USD )
Euro ( EUR )
Pound Sterling ( GBP )
Mauritius Rupee ( MUR )
Malaysian Ringgit ( MYR )
Canadian Dollar ( CAD )
5Is FREE shipping within India applicable for all orders?

YES! We’re currently offering FREE DELIVERY on all the domestic orders, which clearly implies – no shipping fee would be charged on any order to be delivered within India.

6Which courier do you use to ship?

Saving cost while delivering on-time is prime objective while choosing the shipping company for our deliveries outside India. Many courier companies who accept your international parcels and documents in India will connect your shipment to global express and courier companies like FedEx, DHL, UPS, TNT, Aramex and SkyNet to be sent to international destinations. This is because, even though companies who accept your shipment have a strong network in India, no one company can service the entire globe on its own.

Therefore, while you track your shipment status, you will be redirected to tracking page of FedEx, DHL, UPS, TNT, Aramex to track your courier online.

If you have any specific queries with regards to more info on shipment, it would be advised to contact directly the Customer Care of respective Courier company for quality updates and faster resolution of your query.

7How do I track my shipment?

Login to your account to view the most up-to-date status of you order or refer to shipping information sent to your email with tracking code.

Some carriers, including the UPS, may not provide tracking information. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. For more information about shipping or returns, please visit online help.

You can also email us at delivery@indiwear.com. Please mention your order number in all communication.

8I ordered multiple items but received only one piece

If you ordered multiple items, you may receive separate shipments with no additional shipping charges.

You can also email us at delivery@indiwear.com. Please mention your order number in all communication.